At Rootveda Wellness Pvt. Ltd.,
we want you to have a satisfactory shopping
experience. If you are not satisfied with a
product purchased from our website, you may
request a return subject to the terms and
conditions mentioned below.
Products can be returned within
30 days from the date of purchase.
To be eligible for a return, the product must:
30-Day Period
Be returned within 30 days of purchase.
Original Condition
Be in its original condition.
Unopened & Sealed
Be unused, unopened, packed and properly sealed.
Original Packaging
Have its original packaging, labels and applicable accessories intact.
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Be accompanied by the order details or proof of purchase.
Products that have been opened, used, consumed,
damaged, or whose original seal/packaging has
been tampered with may not be eligible for return.
2
How to Request a Return
To initiate a return, please follow these steps:
-
Contact our customer support team within
30 days of purchase and provide your order
number and the product(s) you wish to return.
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Our support team will review your return
request and confirm whether the product is
eligible for return.
-
Once the return request is approved, you
will receive instructions regarding the
return process and shipping details.
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Pack the product securely in its original,
unopened and sealed condition to prevent
damage during transportation.
-
Ship or hand over the product as instructed
by our customer support team.
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Once we receive the returned product, our
team will inspect and verify its condition.
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If the returned product meets our return
requirements, the refund will be initiated.
All returned products are subject to inspection
and verification.
A return may be rejected if the product:
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Has been opened or used.
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Has a broken or tampered seal.
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Is damaged due to improper handling by the customer.
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Is missing its original packaging or components.
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Does not match the product originally purchased.
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Is returned after the applicable 30-day return period.
Important:
The final decision regarding the eligibility of
a returned product will be made after verification
by Rootveda Wellness Pvt. Ltd.
Once the returned product has been received and
successfully verified, the refund will be processed.
The refund amount will be credited to the same
payment source/method originally used for the purchase.
✓
Refund Timeline
The refund will be processed within
15 days after receiving and
verifying the returned product.
For example, if the original payment was made
using a debit card, credit card, UPI, net banking,
or another supported payment method, the refund
will be initiated to the corresponding original
payment source.
Please Note:
The actual time taken for the refund to appear
in your account may also depend on your bank,
card issuer, payment gateway, or other financial
institution.
Return shipping instructions and responsibility
for return shipping costs will be communicated
by our customer support team at the time the
return request is approved.
Do not send a product back without approval.
Customers should not send products back without
first contacting our support team and receiving
return instructions.
6
Damaged or Incorrect Products
If you receive a product that is damaged, defective,
incorrectly supplied, or otherwise different from
what you ordered, please contact our customer
support team as soon as possible.
Please provide your order details along with
relevant photographs/videos of the product and
packaging.
We will review the issue and provide appropriate
assistance in accordance with our return policy.
7
Non-Returnable Products
Products that have been opened, unsealed, used,
consumed, altered, or damaged after delivery are
generally not eligible for return.
Products returned after the
30-day return period will also
not be accepted.
Please ensure that products remain unopened
and properly sealed if you intend to request
a return.
Important
By placing an order through the Rootveda Wellness
website, you acknowledge and agree to the terms
of this Returns Policy.
Rootveda Wellness Pvt. Ltd. reserves the right
to refuse a return or refund if the returned
product does not meet the eligibility requirements
stated in this policy.